Refund policy

Thank you for shopping with us! We understand that sometimes purchases don't work out as planned.

Regular In-Stock Items:

  • You may return any regular in-stock item for a full refund within 30 days of purchase.
  • All returned items must be in new, unused, and original condition, with all tags and packaging intact.
  • Undergarments of any sort are non-returnable

Non-Stock and Special Order Items:

  • Non-stock and special order items are eligible for return within 30 days of purchase, but may be subject to a 15% restocking fee.
  • All returned items must be in new, unused, and original condition, with all tags and packaging intact.

Custom Made, Printed, or Branded Items:

  • Your custom item has been created just for you. Unfortunately, we cannot accept returns for custom made, printed, or branded team items or uniforms.
  • This includes items with custom logos, names, or other personalization.

Please note:

  • We reserve the right to deny a return if the item does not meet the above conditions.
  • Original receipt or proof of purchase is required for all returns.
  • Return shipping costs are the responsibility of the customer.
  • Shipping and handling charges are non-refundable unless the return is due to our error.

We recommend inspecting your order upon arrival. If you have any questions or concerns regarding your return, please contact us at  800-693-5529 Ext 5. or orders@slingitlacrosse.com.

Returns may be sent to:

Sling It! Lacrosse - RETURNS
1001 42nd St, Suite 107
Emeryville, CA 94608

 

Damages and Issues
Your order has been inspected before shipping to ensure accuracy and quality. If you receive any order that is damaged or missing items, you must notify Sling It within 10 days of receiving your package. Please contact Sling It! Lacrosse Customer Care at 800-693-5529 Ext. 5 or orders@slingitlacrosse.com to report any damage issues or missing products.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@slingitlacrosse.com.


Warranties

Many of the products that Sling It! Lacrosse offers have a warranty policy that is covered by the manufacturer. Please reach out to the manufacturer directly for more details regarding their specific warranty policy.